How Overland Airways refuse to refund Customer's N226,000 After Cancelling Flight
Thompson Nsisongabasi
May 10, 2024
How Overland Airways Hold On to Customer's N226,000 After Cancelling Flight
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A month after Cecilia Abiodun requested a refund of N226,000 following a flight cancellation, Overland Airways has not returned her money.
She had booked a two-way Ibadan-Abuja ticket with Overland Airways in April, but the company cancelled her flight before she could embark on the trip.
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Abiodun told FIJ that she had been planning the trip since February and bought the ticket on February 29 to avoid incurring additional expenses.
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"I wanted to travel to Abuja on April 8 and return the following day, so I went to the Ibadan Airport to book the ticket in February. I made the payments there because it was cheaper," she said.
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"Two days before I was supposed to embark on the flight, I received a text message notifying me of a flight cancellation. Three days later, I got another text message that the return trip had been cancelled. "
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News of the flight cancellation did not deter Abiodun from journeying to Abuja. She booked another two-way ticket, travelled on April 8 and returned the following day as planned.
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When she returned to Ibadan, she went to the airport to request a refund, but she was informed that the company's staff had been unavailable for some days.
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"Someone gave me the number of one of their staff. I contacted the person, and she sent me a form to fill out. I did so and sent it on April 10, but I have not been refunded," Abiodun told FIJ.
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FIJ emailed Overland Airways on Tuesday, but they did not respond.
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— Thompson Nsisongabasi